Perhaps your employees already have a high professional level and know how to interact with customers. But what corporate strategies can you use to please customers? Practice a proactive service system to ensure a high level of customer satisfaction before they even come to you with their problems. Here’s how to do it.
Work on a personal level. Your customers want to communicate with real people, not with robots or with questions and answers. Offer something more than a simple e-mail answering machine, and don’t send them into the tangled maze of endless phone auto-requests or website links. Take full advantage of social networks (such as Facebook, Twitter and Yelp) and be sure to respond when customers post messages on your page. Post photos and biographies of employees on your site. This will show customers that real people are working with them.
Be available. One aspect of personal contact is that customers can always contact you. For example, if your business is mainly conducted on the Internet, sometimes meet in person with local clients and communicate via video link (for example, via Skype) with those who are far away. Work in the morning and evening hours when necessary, especially if clients are in different time zones. Even providing customers with a physical address helps to gain their trust and reminds you that your company exists in reality, and not just on the Internet.
Take care of your customers. Make sure that you fully satisfy the needs of your customers. Consider assigning specific employees to work with specific clients so that they can establish friendly relations. Offer VIP services to the best customers and let them know how you value them. What special services might customers like? Create a focus group, conduct an interview or survey among clients to find new ideas.
Why you should choose AnytimeSupport
If you need professionals in this sphere, AnytimeSupport has something to offer you. This is a team of European customer care specialists who know what exactly your clients need. This company provides quality customer care services 24/7.